Refund policy

Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our refund and return policies below.

Returns and Exchanges

• Eligibility: We accept returns or exchanges within 14 days of receiving your order, provided that the product is unused, unopened, and in its original packaging.
• How to Return: To return an item, please email us at [contact@tahaperfumes.com] with your order number and the reason for the return. We will guide you through the process and provide you with return instructions.
  
  

Non-Returnable Items

Due to hygiene and safety reasons, we cannot accept returns or exchanges for opened or used products. This includes perfumes and bukhoor.

Refund Process

Once your returned item is received and inspected, we will notify you by email of the approval or rejection of your refund. If your return is approved, we will issue a refund to your original payment method. Please note that shipping costs are non-refundable.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, depending on your preference. You may be asked to provide photos of the damage for our records.

Shipping Costs

If the return is due to our error (e.g., wrong product or damaged items), we will cover the return shipping cost. Otherwise, the customer is responsible for paying return shipping fees.